Facilities Manager - Behavioral Health Non-Profit

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Sound Behavioral Health is growing, and we are hiring a clinical supervisor in Seattle, WA! Sound is one of King County’s most comprehensive providers of quality mental health and addiction treatment services, supporting our area’s most vulnerable populations. 

The Facilities Manager oversees all day-to-day operations of the Facilities, Maintenance, and Environmental Services (EVS) teams. This role ensures that all work orders and service tickets are completed in a timely, high-quality manner while maintaining a safe, efficient, and well-functioning physical environment. The Facilities Manager is also responsible for managing departmental spending, optimizing resource allocation, and ensuring compliance with organizational, regulatory, and safety standards.

Primary Location: 6400 Southcenter Blvd, Tukwila, WA 98188. 

Schedule: Typically Monday-Friday 7:00am-4:00pm with flexibility to resolve emergent issues. 

Applications are accepted until May 26.

ESSENTIAL FUNCTIONS AND DUTIES

Operational Leadership

• Lead, supervise, and support Facilities Maintenance and EVS staff, including
  technicians, leads, and contractors.
• Oversee daily workflow, ensuring appropriate staffing, scheduling, and task
  prioritization.
• Maintain a strong presence across all facilities to monitor work quality, safety,
  and team performance.

Work Order & Ticket Management

• Ensure all assigned tickets are triaged, assigned, and completed within
  established service-level expectations.
• Monitor ticket backlog, aging, and completion trends; proactively address delays
  or recurring issues.
• Implement and refine processes for efficient ticket routing, communication, and
  documentation.

Maintenance & Facilities Operations

• Oversee preventive maintenance programs for building systems, equipment,
  and infrastructure.
• Coordinate repairs, inspections, and vendor services to ensure operational
  continuity.
• Ensure compliance with safety, environmental, and regulatory requirements.
• Participate in a scheduled on-call rotation, providing 24/7 availability during
  assigned periods to address facility emergencies and urgent operational needs.

Environmental Services Oversight

• Manage EVS operations to maintain clean, safe, and sanitary environments
  across all facilities.
• Ensure adherence to cleaning protocols, infection control standards, and quality
  expectations.
• Monitor supply levels, equipment functionality, and workflow efficiency.

Budget & Spend Management

• Manage departmental budgets, including labor, supplies, equipment, and vendor
  contracts.
• Report on monthly spend, variances, and cost-saving opportunities.
• Approve purchases, review invoices, and ensure responsible stewardship of
  organizational resources.

Vendor & Contract Management

• Oversee relationships with external vendors, contractors, and service providers.
• Evaluate performance and ensure contract compliance.
• Coordinate large-scale repairs, capital projects, and facility upgrades.

Performance Monitoring & Reporting

• Develop and track KPIs related to ticket completion, response times, preventive
  maintenance, and EVS quality.
• Provide regular updates to leadership on operational performance, risks, and
  resource needs.
• Recommend improvements to systems, processes, and workflows.

Team Development

• Recruit, train, and mentor team members to build a high-performing, customer
  focused department.
• Implement Lean learnings throughout the team and ensure compliance with
  standards.
• Conduct performance evaluations and support professional development.
• Foster a culture of safety, accountability, and continuous improvement.

KEY WORK RELATIONSHIPS
Develops and maintains collaborative working relationships across departments, engaging
with vendors, clients, team members, management, and leadership in a manner that values
diverse perspectives and lived experiences. Contributes to a respectful and inclusive work environment by practicing cultural humility, promoting equity in services and decision-making,
and supporting efforts that foster a sense of belonging for all.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or
  a related field (or equivalent combination of education and experience).
• Minimum of 5 years of experience in facilities management, maintenance operations,
  or a related field.
• Experience supervising multidisciplinary teams, including maintenance, facilities, and
  environmental services (EVS).
• Demonstrated experience managing budgets and controlling departmental expenses.

KNOWLEDGE, ABILITIES, AND SKILLS

• Strong understanding of building systems, preventive maintenance programs, and
  applicable safety regulations.
• Excellent organizational, communication, and critical thinking/problem-solving skills.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Demonstrated ability to plan, schedule, coordinate, and prioritize work; organize
  complex tasks; and manage multiple projects simultaneously.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong supervisory and leadership skills, including the ability to delegate, monitor
  performance, mentor staff, and model appropriate workplace behavior.
• Ability to review, manage, and monitor contracts effectively.
• Strong verbal and written communication skills, with an emphasis on customer service
  and support.
• Ability to develop and maintain professional relationships with team members, clients,
  and vendors across diverse educational, cultural, and socioeconomic backgrounds.
• Ability to set and meet deadlines, work under pressure, and maintain high-quality
  standards.
• Ability to work independently with minimal supervision while managing multiple
  responsibilities and priorities.

CERTIFICATES, LICENSES & REGISTRATIONS

• Washington State driver’s license and insurable driving record required.
• Must pass a criminal background check.

SENSORY/PHYSICAL/MENTAL REQUIREMENTS
The requirements described below are representative of those required to successfully
perform the essential functions of this position. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

Sensory:

• Vision abilities, including close vision, distance vision, color vision, peripheral vision,
  depth perception, and the ability to adjust focus, with or without corrective lenses or
  other visual aids.
• Ability to read and interpret building plans, technical documents, safety reports, and
  digital work order systems.
• Ability to effectively communicate in person, over the phone, and via electronic
  communication methods.

Physical:

• Performs work across all areas of building systems maintenance and facilities
  projects.
• Regularly stands and uses hands for fingering, handling, or feeling; reaches with
  hands and arms.
• Frequently sits, walks, climbs ladders or stairs, balances, stoops, kneels, crouches,
  and crawls.
• Frequently lifts and/or moves up to 50 pounds and occasionally lifts and/or moves up
  to 75 pounds.
• Travels between multiple facility locations and responds to operational needs across
  sites.
• Works in confined spaces and is exposed to outdoor weather conditions as required.

Cognitive:

• Planning, prioritizing, and managing multiple concurrent work streams, projects, and
  service requests.
• Analysis of operational problems, identification of root causes, and implementation of
  timely and effective solutions.
• Sound judgment and decision-making in high-pressure, emergency, and after-hours
  situations.
• Oversight of budgets, monitoring of expenditures, and efficient allocation of
  resources.
• Interpretation and application of organizational policies, regulatory requirements, and
  safety standards (including OSHA and applicable local/state regulations).
• Supervision, coaching, and evaluation of staff performance across multiple functional
  teams.
• Coordination with internal stakeholders, external vendors, and contractors to ensure
  timely and effective service delivery.
• Adaptation to changing priorities, interruptions, and a fast-paced operational
  environment.
• Maintenance of accuracy and attention to detail while managing competing
  operational demands.
• Regular and reliable attendance, including responsiveness to urgent facility needs
  and participation in after-hours or on-call coverage as assigned