Mobile Crisis Supervisor - Swing

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!

The Mobile Crisis Supervisor leads the charge, where every day presents a new opportunity to make a significant impact on the lives of individuals experiencing behavioral health crises. In this vital supervisory role, you will oversee the operations of our Mobile Rapid Response Crisis Teams (MRRCT), ensuring smooth and effective delivery of immediate support and interventions. Your expertise will guide a team of dedicated professionals as they navigate complex crisis situations, offering assessment, support, and direct interventions under your supervision. 

Your role is pivotal in coordinating crisis response efforts in partnership with emergency responders, developing and refining intervention strategies, and maintaining high standards of care. You'll provide direct supervision, mentorship, and professional development to your team, enhancing their ability to perform under pressure and deliver care with empathy and precision. Collaboration with community partners will be essential to enrich service delivery and improve outcomes, making your role critical in fostering strong community ties and enhancing the overall effectiveness of our crisis interventions.

We are looking for a seasoned professional with a Master's degree in social work, psychology, or a related field, and experience in mental health services and crisis intervention. You must demonstrate robust leadership capabilities, have a flexible schedule to oversee varied operations, and possess a deep commitment to promoting culturally competent, trauma-informed care. If you're prepared to lead a team that changes lives daily, handling the dynamic challenges of mobile crisis management, we invite you to apply and join us in this rewarding and impactful supervisory position.

Location: 4238 Auburn Way N Auburn, Washington 98002 United States

Schedule: Sunday-Thursday 4:00pm-12:30am

GENERAL SUMMARY

The Supervisor is responsible for clinical and administrative supervision of the program, under the direction of the Program Manager. Provides clinical supervision to team members and interns. Provides direct comprehensive services to organization clients and contracted organizations. The Supervisor assists clients and team members in addressing and stabilizing situations involving behavioral health disorders, through the provision of a full range of clinical services. The Supervisor also serves as a resource for, and provides leadership to, other team members.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the hiring process, trains and supervises clinical team member and interns in the program, under the direction of the Program Manager.
• Prioritize and assign new clients to team members under his/her supervision.
• Review, Monitor and assure compliance that all required clinical documentation is completed in a thorough and timely manner and per organization standards.
• Conduct team member performance evaluations in conjunction with the Program Manager, and as per organization standards and timelines. 
• Provide clinical and administrative coverage for the program in the absence of the Program manager.
• Provide clinical services to clients, which include but not limited to:
• Mental Assessments and evaluations per required level of care.
• Lethality and risk assessments.
• Coordinating care with all facets of SOUND.
• Teaching problem-solving, goal-setting, social skills, communication skills and money management; and accessing community resources.
• Providing counseling, individual treatment services and coordination with family, when indicated.
• Providing crisis intervention services as necessary.
• Assisting clients to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services.
• Inquiring about medication regimes and treatment compliance.
• Manage the utilization compliance of services and the success of outcome measures.
• Advocate for clients, coordinating and referring for services with other community agencies.
• Maintain working relationships with community and government agencies, other professionals, family members of clients and significant others.
• Handle client grievances and implement the client grievance procedure on behalf of the client.
• Provide consultation/education services to other organizations as appropriate.
• Maintain ethical and competent client and professional relationships in the delivery of service.
• Relate to others in a professional manner, respectful of individual and cultural differences.
• Assist with monitoring program revenues and expenses and insure compliance with funding requirements such as authorizations, timelines, medical necessity and billing.
• Attend and participate in management meetings, work groups, organization program audits and accreditation activities as a member of SOUND management team.
• Comply with all applicable federal, state and county laws and regulations, SOUND policies and procedures and all safety regulations.
• Perform other duties as needed and/or assigned by the program manager.
• Understand recovery concepts in behavioral health.
• Successfully apply recovery concepts, as appropriate.
• Synthesize and demonstrate recovery concepts.

SUPERVISORY RESPONSIBILITIES

• The Supervisor provides direct clinical supervision to team members in program. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Participates in the interviewing, hiring, and training process of new employees. 
• Actively plans, assigns and directs work responsibilities of the team member. 
• Conducts performance evaluations and attends to rewarding and disciplining employees. 
• Engages in addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• Requires a Bachelor's degree in social work, psychology, or a counseling-related field. Master's degree in social work, psychology, or a counseling-related field (MSW, MS, MA), with a strong emphasis in working with families and community organizations highly preferred. 
• Requires a minimum of three years of clinical experience as a clinician 3 or 4 and demonstrated skills in clinical assessment and treatment along with supervision experience. 

KNOWLEDGE, SKILLS & ABILITIES

• Proven supervisory and leadership abilities. 
• Skill and experience in working with a wide range of behavioral health disorders
• Presenting problems and communicating effectively with collateral organizations having contact with the individual and/or the family
• Early intervention and prevention as well as evidence-based effective treatment. 
• Ability to work well independently is necessary. 
• Knowledge of community mental health systems and resources within King County is highly desirable.  Because of the nature of the target population, experience with ethnic/cultural diversity is preferred.

CERTIFICATES, LICENSES & REGISTRATIONS

• Mental Health Professional (MHP) designation preferred.
• Washington State licensure as, LMHC, LICSW, or LMFT highly preferred. 
• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver's license and insurable driving record.
• Must pass a criminal background check. 

PHYSICAL DEMANDS 

To successfully perform the essential duties of this position, an individual must be able to sit at a desk for six or more hours a day, and use office equipment, including phones and computer keyboards, for six or more hours per day. Individuals must be able to engage vendors, team members, clients and others over the phone and in-person by voice. Regular attendance is an essential function of the position. Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.

LIMITATIONS AND DISCLAIMER 

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other position-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
• Full time Team Member and child(ren) coverage until child's 26th birthday
• Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
• 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
• 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
• The Standard
• Sound retirement plan:
• 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
• Team members are 100% vested; team members may contribute to their own plan
• Paid Training
• Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Compensation: $88,920 - $96,167 annually

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