NetSuite Functional Analyst

Opportunities Abound at SOUND

SOUND Behavioral Health is growing and welcoming a NetSuite Functional Analyst to our team in Tukwila, WA! SOUND is one of King County’s most comprehensive providers of quality mental health and addiction treatment services, supporting our area’s most vulnerable populations. 

The NetSuite Functional Analyst supports a NetSuite ERP and FreshService environment in a behavioral health care setting. Additionally, the analyst will support the peripheral applications associated with the NetSuite environment to include but not limited to Squareworks (Charted), Amazon Business, NSBP, and Stripe.

This role will support exploration and implementation of new functionality, or under-utilized functionality, and provide a first line of troubleshooting prior to opening a ticket with NetSuite Advanced Customer Support. In addition, this position will support the FreshService application environment, and may support other applications as needed/appropriate.

Schedule: Typically Monday-Friday 8:00am-5:00pm.

Location: In office at our Tukwila office (6400 Southcenter Blvd, Tukwila, WA 98188). 

Applications will be accepted until November 14.

ESSENTIAL FUNCTIONS:

• Netsuite (including NSPB) Functional Support
  • Suite Scripts / Workflows (Approval Workflows, etc.)
  • Saved Search / Report development (including functional parameters)
  • Report distribution
  • Forms – creation, updates, deployment
  • Analytics Datasets and Workbooks development
• General Netsuite System Support
  • Assist users in dashboard setup and home screen customization.
  • Identify and support transition to best methods for importing external data into NetSuite.
  • Support exploration and implementation of new functionality (i.e., expense reimbursement solution).
  • Research and explore functionality and features currently not in use or under-utilized.
  • Recommend alternatives for manual and Excel-based processes.
• NetSuite Role Management
  • Role configuration to align with function, including supporting monitoring segregation of duties.
  • Adjust roles as necessary to best support the position and its function, following the “least necessary” access rule.
• Basic NetSuite Administrative Functions
  • New release evaluation and deployment
  • Sandbox refresh
  • Error decoding, correction, and/or support
  • Support implementation of 3rd party integrations
  • Support system security monitoring and audits
• FreshService and other application support
  • System User Use Case Development Assistance
  • Application Support, Ticket Handling / Error Correction
  • Report Development and Deployment
  • System Utilization Support

TASKS AND RESPONSIBILITIES:

• Requirements Gathering & Analysis
  • Collaborate with stakeholders to understand business needs.
  • Document functional and technical requirements for potential NetSuite enhancements.
• System Configuration & Optimization
  • Customize NetSuite modules (e.g., CRM, Financials, Inventory) to align with business processes.
  • Recommend and implement system improvements to increase efficiency.
  • Track and report on the efficacy of continuous improvement efforts.
• Training & Documentation
  • Create or support creation of user guides and training materials.
  • Conduct workshops or one-on-one sessions to support users.
  • Serves as teacher, mentor, and coach for ongoing system utilization.
• Stakeholder Communication
  • Act as a liaison between technical teams and business units.
  • Translate complex system capabilities into understandable business terms.

EDUCATION, EXPERIENCE, KNOWLEDGE, ABILITIES, AND SKILLS:

The ideal candidate will have:

• Minimum of three years of experience as a NetSuite (Social Impact) analyst
• Desired experience with FreshService
• NetSuite Certification preferred
• Bachelor's degree in a related field preferred.
• Strong knowledge base and proven experience in Information Technology.
• Knowledge of NSPB and Squareworks (Charted) is highly desirable.
• Knowledge of NSPB coding preferred.
• Customer service/interaction experience required.
• Experience in a health care setting is desirable but not required.
• Experience in Non-Profit is desirable but not required.

PHYSICAL DEMANDS

To successfully perform the essential duties of this position, an individual must be able to sit at a desk for four or more hours a day and use office equipment, including phones and computer keyboards, for four or more hours per day. Individuals must be able to engage team members over the phone, during virtual calls, and in person by voice. Regular attendance is an essential function of the position. Reasonable accommodation may be provided to assist individuals with disabilities to perform essential position functions.

LIMITATIONS AND DISCLAIMER

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and skills required for the position. Team members will be required to follow any other position-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must pass a criminal background check.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
  • Full time Team Member and child(ren) coverage until child's 26th birthday
  • Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
  
  • 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
  
  • 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  
  • for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
  
  • The Standard
• Sound retirement plan:
  
  • 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
  • Team members are 100% vested; team members may contribute to their own plan
• Paid Training
  
  • Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Compensation range: $83,200.00-$104,000.00 per year. 

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