Mobile Crisis Peer Support Specialist

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!

In this vital role as a Mobile Crisis Peer Support Specialist, you will leverage your personal lived experiences and understanding of behavioral health challenges to provide real-time support to individuals facing crises. Stationed in an active-response mobile van, you will respond to urgent mental health calls day or night, offering immediate behavioral health support, conducting assessments, implementing crisis interventions, and connecting clients with essential resources.

This position requires collaboration with emergency responders, navigating high-stress situations with empathy, and utilizing quick-thinking and expertise to manage crises effectively. Whether it's through direct intervention, follow-up services, or community outreach, your efforts will help promote recovery and enhance the wellbeing of those in distress.

We are looking for compassionate, adaptable individuals ready to serve their community by providing life-changing care. This role offers varied shifts, including day, swing, and noc shifts, to accommodate the dynamic nature of crisis response. If you're ready to use your skills to make a significant impact and transform lives, apply today and join us in this unique and rewarding opportunity!

Location: 16225 NE 87th Street #A-6 Redmond, Washington 98052 United States 

Schedule: Sunday-Thursday 8:00am-4:30pm

GENERAL SUMMARY

The Mobile Crisis Peer Support Specialist, will provide peer support to individuals in crisis within the community. Utilizing your lived experience and understanding of behavioral health challenges, you will help clients navigate their crisis, connect them with resources, and promote recovery.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Crisis Assessment and Intervention: Respond to crisis calls as a member of a mobile crisis team in the community.
• Follow-up: Provide follow up services for clients after a crisis. 
• Support: Provide empathetic support and active listening to individuals in crisis.
• Building Rapport: Use personal lived experiences to foster trust and rapport with clients.
• Collaboration: Collaborate with behavioral health professionals, law enforcement, and community resources to ensure comprehensive support.
• Crisis Management: Assist clients in developing coping strategies and crisis management plans.
• Community Resource Liaison: Educate clients and their families about behavioral health resources and support services.
• Documentation: Document interactions and maintain accurate records of services provided.
• Training and Supervision: Participate in regular training and supervision to enhance skills and knowledge.
• Education and Outreach: Participate in community outreach programs aimed at raising awareness of behavioral health issues and available resources.
• Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.

EDUCATION & EXPERIENCE

• Education: High school diploma or equivalent; some college coursework in psychology or a related field preferred.
• Experience: Lived experience with mental health challenges or related issues is REQUIRED.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong communication skills and the ability to work collaboratively with diverse populations.
• Ability to remain calm and supportive in high-stress situations.
• Knowledge of local mental health resources and support systems.
• Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.

CERTIFICATES, LICENSES, & REGISTRATIONS

• Certification as a Peer Support Specialist is required, or must be willing and able to obtain certification.
• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver's license and insurable driving record.
• Must pass a criminal background check. 

PHYSICAL DEMANDS 

• Work primarily in community settings and homes, sometimes in high-stress or unstable environments. 
• May require flexible hours, including evenings and weekends, to respond to crisis situations. 
• May involve on-call responsibilities to support the mobile crisis team as needed during high-demand periods. 
• Requires manual dexterity, balance, eyesight, and hearing. 
• Must be able to sit, work, and travel in a Mobile Crisis vehicle for six or more hours a day, using office equipment such as cellphones and laptops. 
• Individuals must be able to engage vendors, team members, clients, and others over the phone and in person by voice. 
• Occasional lifting, carrying, pushing, pulling, and moving objects up to 50 pounds as needed for patient care. 
• May be subjected to hazardous chemicals, adverse weather conditions, communicable diseases, and possible verbal/physical abuse due to people being under the influence of illicit drugs, or having undiagnosed/diagnosed mental health condition(s). 
• This position will drive a mobile unit vehicle or other vehicle (that is provided by Sound). In the off-chance department vehicles are under maintenance, staff may be asked to drive their personal vehicles and may submit mileage reimbursement for shift-related driving. 
• Regular attendance is an essential function of this position.   
• Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.

LIMITATIONS & DISCLAIMER 

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Team members will be required to follow any other position-related instructions, and to perform other duties requested by their supervisor, in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
• Full time Team Member and child(ren) coverage until child's 26th birthday
• Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
• 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
• 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
• The Standard
• Sound retirement plan:
• 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
• Team members are 100% vested; team members may contribute to their own plan
• Paid Training
• Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Base Compensation: $24.78 - 26.04 per hour, DOE
Additional Compensation: $7 per hour for Mobile Crisis Team
Shift differential for swing and NOC.