People Operations Business Partner - Human Resources (HR)

Career opportunities abound at SOUND! 
SOUND Behavioral Health is growing, and we are hiring a People Operations Business Partner (HRBP) in Tukwila, WA! Sound is one of King County’s most comprehensive providers of quality mental health and addiction treatment services, supporting our area’s most vulnerable populations. 

If you’re someone who loves supporting others and believes in the power of community behavioral health, you’ll fit right in here. We care deeply about our clients and each other, and we make sure every team member knows exactly how much they matter to what we do.

The People Operations Business Partner (HRBP) is responsible for providing people operational support to team members, supervisors, and the People Operations team. This position requires high-quality customer service, champions process improvement, and uses advanced knowledge of HR policies, procedures, standards, and legal requirements.

The People Operations Business Partner (HRBP) role works with all functions but plays a key role in the day-to-day coordination of People Operations, including Team Member relations, ADA accommodations, and advising on policies. To be successful in your role here at Sound, you should demonstrate compassion, patience, and understanding of our clients and of others. You will need to believe and advocate for Inclusion & Individuality.

Schedule: Full-Time. Typically Monday-Friday. Occasional flexibility to meet the needs of our 24/7 teams. 

Location: Hybrid role, with travel throughout the Greater Seattle and surrounding areas. Primary office is located in Tukwila, WA. 

We are accepting applications until 5:00pm on Monday, September 15. 

ESSENTIAL FUNCTION OF THE POSITION

• Deliver day-to-day assistance, support, and sound consultation and guidance with Team Members and managers in various areas of People Operations (human resources).
• Provide day-to-day People Operations (human resources) support in a union environment.
• Support Team Member relations efforts, addressing concerns, conducting investigations, and promoting positive workplace culture.

• Respond promptly to People Operations’ issues such as Team Member inquiries, complaints, harassment, allegations, or discrimination concerns. Perform internal investigations as appropriate for complaints or concerns that are brought forth.
• Coach and counsel People Managers and Team Members on People Operations policies and procedures, employment laws, and government regulations.
• Analyze trends in Team Member relations to identify root causes and recommend proactive solutions that support engagement, performance, and retention.
• Serves as the first point of contact for general inquiries from team members and management, and responds appropriately, adhering to team member policies and procedures
• Provides strategic partnership and guidance to organizational leaders within the scope of a People Operations role.
• Balance business needs, Team Member experience, and organizational risk to drive thoughtful decision-making.
• Act as ADA Coordinator for internal ADA requests, ensuring timely engagement with members who may need or request accommodation.
• Ensure compliance with federal, state, and local employment laws and company policies.
• Assists with the unemployment claims process, as directed.
• Prepare HR documents, such as employment contracts and disciplinary actions.
• Administer day-to-day People Operations, including maintaining Team Member records and HRIS data.
• Maintain confidentiality of sensitive information and demonstrate a high level of professionalism.
• Participate in People Operations projects, reporting, metrics, committees, and initiatives as assigned.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• High Attention to Detail
• Familiarity with HR information systems.
• Strong written and verbal communication skills, including speaking and presenting to groups of people
• Demonstrated organizational, time management, and project management skills
• Ability to handle multiple priorities in a fast-paced environment
• Demonstrated proficiency and experience with all Microsoft Office products (Required).
• Perform all functions of the job with accuracy and within established timeframes with minimal supervision.
• Demonstrate professional courtesy to others and the ability to maintain confidentiality
• Strong analytical skills and the ability to interpret, evaluate, and formulate action plans based upon data
• Collaborate with others in a respectful manner
• Meet attendance and punctuality standards

Essential functions are the basic job duties that a team member must be able to perform, with or without reasonable accommodation.

SENSORY/PHYSICAL/MENTAL REQUIREMENTS

Sensory:

• Speaking; hearing (with or without assistance); near vision, far vision, depth perception, peripheral vision (with or without assistance); touch; smell; and balance.

Physical:

• Extended periods of sitting, computer use, talking, and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
• Frequent torso/back static position; occasional stooping, bending, and twisting
• Some kneeling, pushing, pulling, lifting and carrying (not over 25 pounds), twisting, and reaching

MENTAL:

• Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem-solving/critical thinking ability.
• Must be able to manage conflict, communicate effectively, and meet time-sensitive deadlines.

WORK ENVIRONMENT

Ability to work a regular, full-time, Monday-Friday, Hybrid work schedule of in-office and remote work, that is fast-paced with frequent interruptions. Travel throughout the Greater Seattle and surrounding areas.

PROTECTED HEALTH INFORMATION (PHI) ACCESS

All information (written, verbal, electronic, etc.) that a team member encounters while working at Sound is considered confidential. Sound team members may encounter protected health information in the regular course of their work. This position may be exposed to and required to deal with highly confidential and sensitive material and must adhere to Sound policies, guidelines, and all applicable laws and regulations at all times.

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team Members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis

EDUCATION AND EXPERIENCE

• Bachelor’s preferred in relevant field, Human Resources, Business, or Communications ideal; equivalent experience considered
• Minimum of a High School Diploma or GED
• 6+ years of prior work experience in Human Resources
• Experience in a Union Environment/Labor Relations role preferred
• High level of proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• SharePoint, a plus

LICENSE, CERTIFICATION, AND TRAINING

• Human Resources Certificate preferred.
• Professional in Human Resources Designation (PHR, SHRM-CP), a plus.
• Complete and successfully pass a criminal background check