Administrative Assistant - Supportive Services for Veteran Families (SSVF)

Opportunities abound at Sound!

If you are interested in being a part of ending Veteran homelessness in Seattle/King County, consider joining the Supportive Services for Veteran Families (SSVF) team at Sound. We offer the opportunity to join a passionate team of 20+ individuals who are leading the effort to end Veteran homelessness in Seattle/King County. We are looking to employ individuals who want to join our mission at the forefront of this effort.

This person will perform a wide variety of administrative duties as part of the SSVF team. Maintain a high standard of professionalism, confidentiality, and discretion while interacting with the clients, team members, and visitors, and in the performance of duties. Manage multiple tasks in an organized manner in order to adhere to critical timelines. Works with Program Supervisor and others on the SSVF team in implementing services that assist veteran households to secure and maintain stable housing.

ESSENTIAL FUNCTIONS AND DUTIES

• Provide direct program support specifically related to the SSVF Program.

• Perform front office and reception duties by answering multiple telephone lines, routing calls, taking messages (voicemail, Email, etc.), scheduling appointments, client intakes, and providing relevant service/program information.

• Review clinical records for documentation completion and report results to the SSVF Program Managers and Clinicians.

• Process release of information (ROI) requests received (reviewing, photocopying, mailing, etc.)

• Scan documents into Electronic Health Records.

• Communicate significant client interactions and observations to the appropriate treatment team member, and contribute other non-clerical skills as part of the treatment team.

• Collect co-pay, medical coupons, and insurance information for distribution to the Business Office.

• Process and distribute incoming and outgoing mail and correspondence.

• Respond courteously to client and visitor requests, and assist in connecting them to the appropriate team members and services in an expeditious manner.

• Order and maintain office supplies and equipment (maintain supply inventory and prepare purchase requisitions and work orders) as needed.

• Provide administrative support to clinical support team members and assist with special projects, with prior supervisory approval.

• Other related duties as assigned by the supervisor or manager

KEY WORK RELATIONSHIPS

Establishes and maintains positive, ethical, and professional working relationships with the Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals. Relates to a wide variety of people, including members of ethnic and sexual minority populations, and is respectful of individual and cultural differences.

EDUCATION AND EXPERIENCE

• High school graduate or GED equivalent.

• Two or more years of progressively responsible administrative duties in a fast-paced environment.

• One or more years of electronic record-keeping experience.

• Avatar scheduling software experience is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general office practices and procedures.

• Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions.

• Strong knowledge of Microsoft Office products (Word, Excel, and Outlook).

• Strong attention to detail.

• Ability to establish and maintain effective working relationships within a team.

• Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.

• Ability to work effectively supporting a number of treatment teams.

• Ability to work independently with minimal supervision, and the ability to multitask while dealing with unexpected deadlines.

• Maintenance of high standards for accuracy, productivity, and confidentiality.

CERTIFICATES, LICENSES & REGISTRATIONS

• Washington driver's license and an insurable driving record are required.

• Must pass a criminal background check.

PHYSICAL DEMANDS

While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards. Individuals must be able to engage people over the phone and in person by voice. The individual in this Job is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit, and stoop or kneel, and may need to lift 25 pounds on occasion.  The individual is required to visit various locations and walk on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities in performing essential job functions. This Job requires working at various properties and on a varied schedule.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the Job. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
  • Full time Team Member and child(ren) coverage until child's 26th birthday
  • Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
  
  • 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
  
  • 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  
  • for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
  
  • The Standard
• Sound retirement plan:
  
  • 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
  • Team members are 100% vested; team members may contribute to their own plan
• Paid Training
  
  • Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Compensation: $24.25-$25.49 per hour.