Property Manager

Opportunities abound at Sound!

Sound Behavioral Health is growing and we are hiring a property manager Greater Seattle Area! This is a on-site position based at our Tukwila office with regular travel to properties throughout King County. 

Sound offers a stimulating and supportive working environment, excellent and abundant supervision, and opportunities for professional growth in a strengths-based organization. Our team members are focused on demonstrating compassion, patience, and understanding when treating clients. We believe in and advocate for Diversity, Equity, Justice, and Inclusion for our team and clients. 

The property manager is responsible for occupancy, rental collections, and resident customer service, supporting Sound's housing operations. The manager ensures compliance with all applicable housing, regulatory agencies, and federal, state, and local laws and maintains an acceptable and supportive environment for all residents. 

Rent Collection

• Assists with the collection and recording of rents and deposits.
• Conducts collection actions with delinquent residents, which include lease termination and legal action.

Property Management

• Interviews prospective tenants and records information to ascertain needs and qualifications.
• Assists with credit and background checks for prospective residents.
• Shows available units to prospective tenants. 
• Inspects apartments during move-in and move-outs; conducts routine periodic walk-throughs in units and on the properties. Helps to maintain properties through tenant interactions and facilities maintenance.
• Conducts move-in orientation for new residents.
• Enforces lease and housing policies, including posting/issuing tenant non-compliance notices.
• Attends housing meetings with clinical and facilities teams to exchange housing information.

Occupancy and Retention

• Strives for good resident/management relations to retain residents.
• Works with the Housing team to fill vacancies and manage existing tenants.

Administrative Functions

• Completes all documents required for resident and property files; maintains leasing records. 
• Reviews tenant files for accuracy and completeness.
• Performs administrative duties which include composing letters, posting rents, and completing data entry for all charges, deposits and new lease information. 
• Addresses the concerns of current and prospective residents in a friendly and professional manner; responds quickly and appropriately to emergencies.
• Arranges maintenance/facility requests for housing units, as needed.
• Anticipates resident needs.
• Complies with the Fair Housing and related laws. 
• Leads team efforts with respect to the local and federal inspection process.

SUPPLEMENTAL FUNCTIONS

• Completes assigned special projects, independently or as a contributor to or lead of a project team.
• Performs other duties as assigned.

KEY WORK RELATIONSHIPS

Establishes and maintains positive, ethical, and professional working relationships with the Housing Operations team, facilities team, clinical staff, accounting department, Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent. Bachelor's degree in business or related field preferred. 
• At least three years' previous related work experience in property management, on-site residential management or as a leasing agent preferred.
• Experience managing Tax Credit and HUD properties required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Willingness to be flexible to change and work varied hours. This job will require sharing (on-call) responsibilities with other team members.

• Working knowledge of HUD compliance for 202/8, PRAC 811 and Tax Credit properties. 
• Strong commitment to working on behalf of homeless individuals with a mental illness, substance abuse disorders and criminal histories.
• Excellent diplomacy skills, with ability to work with bureaucracies; creative problem-solving and conflict resolution skills.
• Proficiency with Microsoft applications, including Word, Excel, and Outlook; experience with property management databases; Yardi knowledge preferred. 
• Excellent verbal and written communication and personal interaction skills, with an emphasis on customer service and support.
• Excellent time management and organizational skills; detail oriented with consistently accurate results.
• Ability to manage crises effectively.
• Strong general office, bookkeeping and sales skills. 
• Ability to develop and maintain strong professional relationships with team members at all levels, clients, and vendors, and with varying educational, ethnic, professional and economic backgrounds.
• Ability to work effectively with minimal supervision, manage multiple duties and priorities, and maintain high standards for accuracy, productivity, and confidentiality.
• Ability to function as a member of a team, leading within the scope of the position and contributing whenever possible.

CERTIFICATES, LICENSES & REGISTRATIONS

• Washington driver's license and insurable driving record required.
• Must pass a criminal background check.

PHYSICAL DEMANDS 

While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards. Individuals must be able to engage people over the phone and in-person by voice. The individual in this position is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit; and stoop or kneel, and may need to lift 25 pounds on occasion.  The individual is required to visit various locations and walk on a regular basis.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. This position requires working at various properties and on a varied schedule.

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
  • Full time Team Member and child(ren) coverage until child's 26th birthday
  • Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
  
  • 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
  
  • 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  
  • for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
  
  • The Standard
• Sound retirement plan:
  
  • 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
  • Team members are 100% vested; team members may contribute to their own plan
• Paid Training
  
  • Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Compensation: $28.00-$34.00 per hour.