Mobile Crisis Supervisor

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!

The Mobile Crisis Supervisor leads the charge, where every day presents a new opportunity to make a significant impact on the lives of individuals experiencing behavioral health crises. In this vital supervisory role, you will oversee the operations of our Mobile Rapid Response Crisis Teams (MRRCT), ensuring smooth and effective delivery of immediate support and interventions. Your expertise will guide a team of dedicated professionals as they navigate complex crisis situations, offering assessment, support, and direct interventions under your supervision. 

Your role is pivotal in coordinating crisis response efforts in partnership with emergency responders, developing and refining intervention strategies, and maintaining high standards of care. You'll provide direct supervision, mentorship, and professional development to your team, enhancing their ability to perform under pressure and deliver care with empathy and precision. Collaboration with community partners will be essential to enrich service delivery and improve outcomes, making your role critical in fostering strong community ties and enhancing the overall effectiveness of our crisis interventions.

We are looking for a seasoned professional with a Master's degree in social work, psychology, or a related field, and experience in mental health services and crisis intervention. You must demonstrate robust leadership capabilities, have a flexible schedule to oversee varied operations, and possess a deep commitment to promoting culturally competent, trauma-informed care. If you're prepared to lead a team that changes lives daily, handling the dynamic challenges of mobile crisis management, we invite you to apply and join us in this rewarding and impactful supervisory position.

Essential Duties & Responsibilities

• Team Leadership: Supervise and support the mobile crisis team, providing guidance and ensuring adherence to best crisis intervention and behavioral health care practices.
• Crisis Response Coordination: Oversee the deployment of mobile crisis teams to respond to crisis situations in the community, ensuring timely and effective interventions.
• Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Educate yourself and your team on how cultural backgrounds might impact crisis intervention and treatment.
• Staff Training and Development: Provide ongoing training, mentorship, and professional development opportunities for team members to enhance their crisis assessment and intervention skills.
• Quality Assurance: Monitor the quality of services provided by the mobile crisis team, conducting regular evaluations of case documentation, client feedback, and team performance.
• Client Support and Intervention: Participate in complex crisis cases and facilitate clinical decision-making, ensuring that each client's needs are adequately addressed using the least restrictive clinically appropriate interventions.
• Collaboration with Community Resources: Strengthen the mobile crisis response network by building and maintaining relationships with local emergency services, behavioral health agencies and facilities, health care providers, and community organizations that provide support for social determinants of health.
• Policy Development and Implementation: Contribute to the development and implementation of policies and procedures related to crisis intervention services, ensuring compliance with ethical and legal standards.
• Data Collection and Reporting: Collect and analyze data related to crisis interventions, prepare reports for management on program outcomes, and identify areas for improvement.
• Crisis Awareness and Education: Facilitate training and workshops in the community to educate stakeholders about mental health crises, available resources, and the role of the mobile crisis team.
• Other duties as assigned.

Supervisory Responsibilities

• Provides direct clinical supervision to team members in the program. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Participates in new employees' interviewing, hiring, and training process.
• Actively plans, assigns, and directs work responsibilities of the team members.
• Conducts performance evaluations and attends to rewarding and disciplining team members.
• Engages in addressing complaints and resolving problems.

Education & Experience

• Education (required): Master's degree in social work, psychology, or a counseling-related field (MSW, MS, MA).
• Experience:
  • Minimum of 3-5 years of experience in mental health services or crisis intervention.
  • 1-2 years in a supervisory role preferred.
  • A strong emphasis in working with families and community organizations is preferred.

Knowledge, Skills, & Abilities

• Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
• Proven supervisory and leadership abilities.
• Skill and experience in working with a wide range of behavioral health disorders.
• Presenting problems and communicating effectively with collateral organizations working with the individual and/or the family.
• Early intervention and prevention as well as evidence-based effective treatment.
• Ability to work well independently is necessary.

Certifications & Licensure

• Mental Health Professional (MHP) designation is required.
• Washington State licensure as LMHC, LICSW, or LMFT is highly preferred.
• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver's license and insurable driving record.
• Must pass a criminal background check.

Physical Demands

• Regular attendance is an essential function of this position.  

• Work primarily in community settings and homes, sometimes in high-stress or unstable environments.

• May involve on-call responsibilities, including evenings and weekends, to support the mobile crisis team as needed during high-demand periods.
• Requires manual dexterity, balance, eyesight, and hearing.
• Must be able to sit or stand at a desk for 6+ hours per day, using office equipment such as cellphones and laptops.
• Must be able to occasionally sit, work, and travel in a Mobile Crisis vehicle as needed.
• Individuals must be able to engage vendors, team members, clients, and others over the phone and in person by voice.
• Occasional lifting, carrying, pushing, pulling, and moving objects up to 50 pounds as needed for patient care.
• May be subjected to hazardous chemicals, adverse weather conditions, communicable diseases, and possible verbal/physical abuse due to people being under the influence of illicit drugs, or having undiagnosed/diagnosed mental health condition(s).
• This position will drive a mobile unit vehicle or other vehicle (that is provided by Sound). In the off-chance department vehicles are under maintenance, staff may be asked to drive their personal vehicles and may submit mileage reimbursement for shift-related driving.
• Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.

Limitations & Disclaimer

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Team members will be required to follow any other position-related instructions, and to perform other duties requested by their supervisor, in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
• Full time Team Member and child(ren) coverage until child's 26th birthday
• Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
• 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
• 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
• The Standard
• Sound retirement plan:
• 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
• Team members are 100% vested; team members may contribute to their own plan
• Paid Training
• Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Compensation: $90,000 – $95,000 annually, DOE