ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist in the hiring process, trains and supervises clinical team member and interns in the program, under the direction of the Program Manager.
- Prioritize and assign new clients to team members under his/her supervision.
- Review, monitor and assure compliance that all required clinical documentation is completed in a thorough and timely manner and per organization standards.
- Conduct team member performance evaluations in conjunction with the Program Manager, and as per organization standards and timelines.
- Provide clinical and administrative coverage for the program in the absence of the Program manager.
- Provide clinical services to clients, which include but not limited to:
- Mental Assessments and evaluations per required level of care.
- Lethality and risk assessments.
- Coordinating care with all facets of SOUND.
- Teaching problem-solving, goal-setting, social skills, communication skills and money management; and accessing community resources.
- Providing counseling, individual treatment services and coordination with family, when indicated.
- Providing crisis intervention services as necessary.
- Assisting clients to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services.
- Inquiring about medication regimes and treatment compliance.
- Manage the utilization compliance of services and the success of outcome measures.
- Advocate for clients, coordinating and referring for services with other community agencies.
- Maintain working relationships with community and government agencies, other professionals, family members of clients and significant others.
- Handle client grievances and implement the client grievance procedure on behalf of the client.
- Provide consultation/education services to other organizations as appropriate.
- Maintain ethical and competent client and professional relationships in the delivery of service.
- Relate to others in a professional manner, respectful of individual and cultural differences.
- Assist with monitoring program revenues and expenses and insure compliance with funding requirements such as authorizations, timelines, medical necessity and billing.
- Attend and participate in management meetings, work groups, organization program audits and accreditation activities as a member of SOUND management team.
- Comply with all applicable federal, state and county laws and regulations, SOUND policies and procedures and all safety regulations.
- Perform other duties as needed and/or assigned by the program manager.
- Understand recovery concepts in behavioral health.
- Successfully apply recovery concepts, as appropriate.
- Synthesize and demonstrate recovery concepts.
SUPERVISORY RESPONSIBILITIES
- The Supervisor provides direct clinical supervision to team members in program. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Participates in the interviewing, hiring, and training process of new employees.
- Actively plans, assigns and directs work responsibilities of the team member.
- Conducts performance evaluations and attends to rewarding and disciplining employees.
- Engages in addressing complaints and resolving problems.
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