IT Infrastructure Engineer

The IT Infrastructure Engineer performs ongoing activities to maintain and enhance infrastructure technologies utilized by the organization. The Engineer serves as an escalation point to our Service Desk Tier I team. This is an on-site position in Tukwila, WA. 

ESSENTIAL FUNCTIONS AND DUTIES

• Provides escalated Tier 2 support for more advanced system problems. 
• When necessary, Provides IT support services to end-users with a focus on helping them achieve positive business results.
• Proactively identifies, resolves problems, and research answers and provides resources to other IT team members and end-users.
• Maintains and supports the virtual server environment: VMWare, Hyper-V.
• Supports and maintains identity management products.
• Builds software images for office workstations; desktops, laptops.
• Administers Active Directory and facilitates Group Policy management.
• Supports VMware Horizon VDI and Microsoft Remote Desktop, as well as VPN remote access capability.
• Travels to different Sound locations to troubleshoot, deliver, and set-up servers and networking equipment.

SUPPLEMENTAL FUNCTIONS

• Provides content expert assistance to Technology Department.
• Performs other duties as needed and/or assigned.

KEY WORK RELATIONSHIPS

Works collaboratively with the Technology Support Team Project Leads. It requires the team member to demonstrate strong competency and exemplary trustworthiness to Sound supervisory and line team members throughout all departments of the company daily.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong and diverse knowledge base and proven experience in multiple areas of Information Technology.
• Outstanding customer service skills.
• Excellent organizational skills and attention to detail.
• Must be able to communicate effectively (both orally and in writing).
• Excellent logic and ability to define and creatively problem solve complex situations.
• Broad awareness of enterprise information systems technologies.
• Ability to troubleshoot PC hardware and network gear.
• Ability to manage multiple tasks with varying priorities.
• Familiarity with ITIL best practices and procedures.

EDUCATION AND EXPERIENCE

• Minimum of five years advanced technical support.
• Proven customer or client service experience.
• Demonstrable skills with Windows operating systems.
• Experience supporting and administering Microsoft SCCM and Intune
• Proven experience in Microsoft Active Directory environments.
• VMWare ESX Experience required.
• Knowledgeable on SSO, SAML, MFA and Okta
• Experience in the following technologies: Windows Server, Active Directory, Exchange
• Server, SharePoint, IP routing, Ethernet LANs, Network Printing.
• Experience supporting mobile devices management products.
• Experience utilizing industry best practices and products to address risks and situations found in modern computing environments.
• College degree in related field preferred.
• Experience in a healthcare setting is desirable, but not required.

CERTIFICATES, LICENSES & REGISTRATIONS

• Washington State driver's license and insurable driving record required.
• Must pass a criminal background check.

PHYSICAL DEMANDS

To successfully perform the essential duties of this position, an individual must be able to sit at a desk for four or more hours a day, and use office equipment, including phones and computer keyboards, for four or more hours per day. Must be able to lift 50 pounds, bend and move computer equipment. Individuals must be able to engage team members over the phone and in-person by voice. Regular attendance is an essential function of the position. Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.

LIMITATIONS AND DISCLAIMER 

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other position-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
  • Full time Team Member and child(ren) coverage until child's 26th birthday
  • Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
  
  • 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
  
  • 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  
  • for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
  
  • The Standard
• Sound retirement plan:
  
  • 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
  • Team members are 100% vested; team members may contribute to their own plan
• Paid Training
  
  •  $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Service Award - at 5,10,15,20 & 25 years of service

Pay Range : $90,000 - 120,000 per year